The victim virus can be elusive. Those who suffer from it are comfortable in their complaining and blaming lifestyle, and the return on their investment in it. They are often unaware of their disease. If you don’t know that you have a contagious disease, then you will not realise that you’ve played a part in spreading it.
As a customer, if you receive bad service or faulty goods, you have a right to give feedback and ask for a refund. Businesses learn from customer feedback. It helps them to improve their service. To give feedback is an act of empowerment for the customer, and the business owner, and future customers. Everyone can win in this situation.
Customers also have the right to circulate negative word of mouth information about their bad service experiences. Of course, if it is slanderous, then the complaining customer may be liable, but if it is a genuine problem, then customers can exercise their right to spread the bad word. However, this is a disempowering way to do business. It disempowers the customer, the business owner and future customers. No-one wins.
Victims are those who draw attention to themselves by making a scene and complaining to others who can do nothing to help. Rather than taking their complaint directly to the person or institution responsible for creating the problem, which would give the offender a chance to rectify the situation, they gossip and complain over and over to others instead. If the complainer is lucky, this will generate plenty of sympathy and serve to ingratiate them with their audience. This does nothing to change the complainer’s problem, which is now two fold. It will not solve the original problem with the bad service or faulty goods, and it will not reduce their engorged victim consciousness.
Complaining and blaming may be an effective way to offload onto others, and discharge personal discomfort about the situation, but is also a very effective way to keep victim consciousness alive and circulating.